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Privacy Policy

Privacy Policy

Your privacy is of utmost importance to Vant Ge Cout. This Privacy Policy (“Policy”) outlines how Vant Ge Cout collects, uses, discloses, and retains your information when you visit or use our website (our “services”), including the use of personal information in connection with interest-based advertising. It also explains the controls available to you for managing your personal information within our services and your data subject rights (such as your right to object to certain types of processing we conduct). Please review the following carefully before providing us with any personal data. By sharing your personal data with Vant Ge Cout, you consent to its collection, use, disclosure, and retention in accordance with this Privacy Policy and as permitted by law.

When Do We Process Your Personal Data?

We process your personal data under the following circumstances:

  1. Consent: When you provide explicit consent, we process your personal data for the specific purpose you have agreed to.
  2. Contract: When providing products or services, we process personal data necessary to fulfill a contract (e.g., a purchase agreement) and any related obligations.
  3. Legitimate Interest: We may process your personal information when it is necessary for our legitimate interests, such as managing purchases, providing customer support, improving our products and services, and ensuring security, including fraud prevention.
  4. Legal Requirement: We process personal data when necessary to comply with legal obligations in the country of operation.

What Personal Data Do We Collect?

We collect the following types of personal data:

  1. Account Information:
    • Name
    • Email address
    • Gender
    • Nationality
    • Date and month of birth
    • Contact information
    • Password and security question answers
    • Mailing and shipping address
  2. Purchase Information:
    • Name
    • Email address
    • Credit card and payment details
    • Mailing and shipping address
    • Contact information
    • Marketing preferences
    • Purchase history from Vant Ge Cout websites
  3. Online Activity Information:
    • IP address
    • Device information
    • Pages viewed, time spent, and navigation paths
    • Access times and duration
    • Product interactions through emails
    • Information collected by third-party partners
  4. Marketing Information:
    • Name
    • Contact information
    • Date of birth
    • Email address
    • Marketing preferences
    • Any additional information you provide
  5. Feedback Information:
    • Name
    • Height/weight
    • Gender
    • Uploaded photographs or other personal details
  6. Support Information:
    • Name
    • Email address
    • Contact information
    • Any additional details you provide
  7. Information from Third-Party Partners:
    • Email addresses collected via cookies and pixels
    • Mailing and shipping addresses
    • Contact information
    • Transaction details from third-party platforms (e.g., Facebook, Instagram)

How Vant Ge Cout Uses Your Personal Information

We use your personal data for the following purposes:

  1. Service Provision:
    • Establishing and maintaining your account
    • Tracking orders, purchase history, and shipments
    • Sending reminders and product notifications
    • Processing payments and returns
    • Personalizing your experience based on location and preferences
    • Providing customer support and resolving disputes
  2. Marketing and Advertising:
    • Sending promotional communications and ads
    • Delivering targeted advertisements on our websites and social media
    • Inviting you to events and promotions
    • Enhancing customer experience and training our team
  3. Research and Development:
    • Analyzing and improving our services
    • Creating aggregated or anonymized data for business purposes
  4. Legal and Compliance:
    • Fulfilling legal obligations
    • Managing risks and fraud prevention
    • Complying with payment processing requirements

How Vant Ge Cout Shares Your Personal Information

We may share your personal data with:

  1. Group Companies: Different units within Vant Ge Cout responsible for various activities.
  2. Service Providers: Payment processors, warehouses, logistics partners, and delivery companies.
  3. Loyalty Program Partners: If you participate in our loyalty program.
  4. Professional Advisors: Marketing agencies and third-party platform providers.
  5. Approved Companies: Social media platforms and anti-fraud entities.
  6. Legal Authorities: Law enforcement and fraud prevention agencies.

We may also share non-personally identifiable information with third-party advertising partners for targeted advertising. You can opt out of such sharing by following the instructions provided.

Website Cookies

We use cookies to track your use of our website and enhance your experience. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can control or limit cookie usage through your browser settings, though disabling cookies may affect website functionality.

Links to Third-Party Websites

Our website may contain links to third-party sites with different privacy practices. We are not responsible for the security or privacy of information collected on these sites. We encourage you to review their privacy policies before sharing personal data.

Request for Deletion of Personal Data

You can request the deletion of your personal data by writing to us at [email protected]. Note that deletion may limit our ability to provide certain services.

Retention of Personal Data

We retain your personal data for as long as necessary for legitimate business purposes or legal obligations. Once no longer needed, we will anonymize or destroy the data.

Security

We implement reasonable measures to protect your information, including passwords, firewalls, and industry-standard practices. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Transfer of Personal Data

Your personal data may be transferred to and stored in various jurisdictions, including countries with different privacy laws. We ensure appropriate safeguards are in place to protect your information.

Amendments

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and we encourage you to review this page periodically.

Contact Us

For questions about our use of your personal data, contact our Data Protection Officer at [email protected].